Villas in Venice Italy: Terms and Conditions. - Apartments in Venice

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Rental in Venice Italy
Rental in Venice: Terms and conditions

In this page you will find a description of our management standards and our general terms and conditions related to reservations, fees and possible cancellation of the reservation to stay in Venice at one of our apartments. We have carefully thought through this page because we want to have full transparency towards our customers and mutual respect. Even knowing that it may be tedious, you should read all voices and give confirmation of acceptance at time of booking.

For all booking methods mentioned below, reserves the right not to accept bookings made by minors.

On line booking

Through our booking system (online booking) you can check the availability and rates of the apartments for the period of your holiday.

To book you need a credit card to guarantee: you will receive an email containing a link to click within 20 minutes to confirm the reservation. We reserve the right to withdraw a deposit of 30% of the stay 30 days before your arrival.

You will also receive directions to get to the meeting place for the delivery of the keys and phone number for the person who will take care of the check in procedure.

Booking by filling the form

If you wish to reserve by filling in the appropriate fields, the acceptance of the reservation on our behalf is subject to the availability of the apartment and the payment of 30% deposit, and is completed only when sends you the written communication (by fax or e-mail).
To complete the reservation of the apartment we require a 30% guarantee deposit of the total amount that you will then be asked by payment by bank transfer.
If you use a bank transfer in order to avoid any possible delays due to technical time of the banks, we require a copy of the payment by email or fax to 0039 041 8623708.

Upon receipt of the deposit, we will send you a confirmation voucher with all details and reference number, you will also receive directions to get to the meeting place for the delivery of the keys and phone number for the person who will take care of the check in procedure.

Booking by phone or fax

Same terms and conditions as for booking by filling the form.

The prices on the web site are expressed in Euro with VAT tax included and may change based on low/medium/high seasons. All rates are inclusive of electricity, water, heating, air conditioning and the assistance of our staff during your stay and check-in/check-out. Costs of towels and bed linen are included in the price. 

Payment methods

The payment of the stay, the final cleaning and the City Tax will be upon arrival by cash directly to the person who will take care of your reception in Venice.

Security deposit

A security deposit of the value of 150/200 € (depending on the apartment rented) to is required to guarantee the proper use of the apartment and it is to be paid upon arrival by cash. will hand over the keys only after payment. The deposit will be returned on departure after our check for any missing or damages.
In case of damage, the amount thereof shall be deducted from the deposit and will be refunded the difference. In the event of faults or damage worth more than the deposit, the customer becomes personally liable and also undertakes to pay the amount of damage we set.
The deposit will be devolved within 8 days, in case at the moment of the departure it is not possible to check the conditions of the apartment.

Arrival and Departure

Check-in time is between 3:00 P.M. and 8:00 P.M. The check-out is by 10:00. Any alteration of the date and time of arrival should be communicated as soon as possible to the contact  person whose name is listed on the voucher and who will welcome you to Venice. Check in after 8:00 P.M. with a supplement of 20 € and and from 9:00 P.M. with a supplement of 10 € per hour. The keys will be delivered by the check-in attendant, he/she will show you to the apartment and ask your id/passports for registration  as required by the Italian law; will also ask you the balance, the rate for your stay, the deposit and the tax for the city of Venice (only cash). This lease shall be considered canceled at the end of the stay in the apartment.

Number of persons
The number of persons who can stay in the apartment must not exceed the number of beds indicated in the description of each apartment. The substitution of persons during the rental period is forbidden unless previously agreed with the head of check-in. No person is allowed to stay in our apartments without our permission.

Pets are not allowed.

City Tax- tax for the city of Venice
Starting August 24, 2011 and subsequent amendment October 1, 2012 tourists staying in the territory of the Municipality of Venice are required to pay a tax for the city. It is to be paid directly to the person for check-out and it is not included in the rate of the apartment. The tax will then be paid in full to the City of Venice. The amount is € 1.50 per person per night for a maximum of 5 nights. For children up to 9 years old is free of charge, and between 10 and 16 years old is at 50%.

Complaints must be submitted at the time of check-in and if any malfunction happens, we kindly ask you to grant the attendant the time to fix the problem. is not responsible for any circumstances beyond its control (such as high tide, any remote interruptions of the services provided by third parties, etc.). If by any major force cause or  any other reason beyond its control should be forced to cancel the booking at the apartment reserved, by mutual agreement we will assign you to another equivalent property or if you do not agree, the contract shall be canceled and the 30% deposit with the eventual total cost of the (if already paid) is going to be returned.

Rules of the house
It is forbidden to make loud noises  between the  13:00 and 15:00 hours and between 23:00 and 08:00 hours.
The apartment is delivered clean and in order. Final cleaning is included in the rental price, but we ask the courtesy to clean the kitchen with the dishes, empty the refrigerator and place the rubbish before departure. 
VERY IMPORTANT! On the day of departure it is mandatory to place the garbage bags downstairs between 6AM an 9.30AM. The City of Venice includes a € 340 fine for violation of this rule.
Do not loose the keys. If you do, we will have to charge you 80 euro for changing the lock due to security reasons.

Modifying the booking

Any change of reservation dates will be communicated to as soon as possible. If the apartment is available for the new dates requested, the change will be performed at no additional cost.
In the event that no apartments were available for the new dates and the customer decides to cancel the booking, applies to the cancellation policy. Any request for extension of stay must be communicated as soon as possible. If the apartment is available, the price will be calculated based on the cost of one night multiplied by the more nights.


Any cancellation must be notified 30 days prior date of arrival. If you cancel your reservation after the 30 days, will keep the 30% amount sent as guarantee for the reservation. 
In case of no show we take payment the full amount minus the cost of final cleaning. If you have booked using a "Special offer", is valid the cancellation policy specified in the offer.

Law and Jurisdiction
Subscribing the booking means acknowledgement of terms and conditions of and involves their acceptance without any exceptions. Any dispute concerning the reservation and / or rental is subject to Italian law and the exclusive jurisdiction hole is in Venice, unless differently agreed on, reference is to be made to the Civil Code..

Confirmation of Terms and conditions
By confirming your reservation with you give your consent to our Terms and Conditions mentioned in this information page. Also you confirm that you are aware that you have read and accepted the terms of our cancellation and our Privacy-policy.

Rental in Venice Italy
Rental in Venice: Terms and conditions

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